Privacy and Cookies
As well as caring for your skin, we’re committed to protecting and respecting your personal information.
WHAT DO WE DO WITH YOUR INFORMATION?
We collect information from you under the following circumstances:
- When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.
- When you register for an account on our website, we collect your name, address and contact details including telephone number and email address.
- When you complete online forms, take part in surveys, write posts on any message boards, post any blogs, or enter any competitions or prize draws, we may collect your name, address and contact details including telephone number and email address.
- When you contact us offline, for example by telephone, fax, email or post, we may collect your name, address and contact details including telephone number and email address.
- When you visit or browse our website, we collect information about your website visit or use of our products using cookies (see cookie section below for more information).
We will hold your personal information on our systems only for as long as is necessary for the relevant activity.
Email marketing: With your permission, we may send you emails about our website, new products and other updates. You can sign up to our mailing list here: [email protected]
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange for a delivery or return a purchase, we understand that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent and provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after you opt in, you may at any time withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, by using any ‘unsubscribe’ link in marketing received, by contacting us at [email protected], or mailing us at Citrine Skincare Ltd Unit 14 Yr Hen Farchnad, Carmarthen Road, Llandeilo SA19 6BJ
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
PAYMENT
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us processed by Stripe or PayPal. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
LINKS
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practice to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your payment card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
COOKIES
We use cookies to ensure that we give you the best experience on our website. ‘Cookies’ are small pieces of information stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.
If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Citrine Skincare website. However, if you would like to, you can change your cookie settings at any time. Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
ANALYTICAL TRACKING
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected] or by post to Citrine Skincare Ltd Unit 14 Yr Hen Farchnad, Carmarthen Road, Llandeilo SA19 6BJ